Shipping Information
At Spinaluxe Wellness, we aim to deliver your order as quickly and safely as possible. Below you’ll find all the details regarding our shipping process, delivery times, and tracking information.
1. Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Please note that orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders or delays due to unforeseen circumstances, we will notify you by email.
2. Shipping Time & Rates
Delivery times vary depending on your location:
-Europe: 5–10 business days
-United Kingdom: 7–12 business days
-United States & Canada: 10–15 business days
-Rest of the world: 10–20 business days
Shipping rates are calculated at checkout based on your delivery address. Occasionally, we offer free shipping promotions — these will be clearly indicated on our website.
3. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this number to track your shipment directly through the carrier’s website.
4. Customs, Duties & Taxes
International shipments may be subject to import duties or taxes, which are determined by your local customs office.
These fees are the responsibility of the customer and are not included in the product or shipping cost.
5. Lost or Damaged Packages
We are not responsible for packages lost or damaged during transit.
If your package arrives damaged, please contact the shipping carrier to file a claim.
However, we’ll do our best to assist you in resolving any shipping-related issues — just email us at info@spinaluxewellnes.com
6. Contact Us
If you have any questions about your order or shipping status, please reach out to us at: info@spinaluxewellnes.com
Spinaluxe Wellness
Delivering comfort – wherever you are.