Refund Policy
At Spinaluxe Wellness, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
-The item must be unused, in the same condition that you received it, and in its original packaging.
-Proof of purchase (order number or receipt) is required.
Please contact us at info@spinaluxewellnes.com before sending your item back — we’ll provide you with detailed return instructions.
2. Refunds
Once we receive and inspect your returned item, we’ll notify you by email.
If your return is approved, your refund will be processed to your original method of payment within 5–10 business days.
Please note:
- Shipping costs are non-refundable.
- If the return is due to a product defect or our error, we’ll cover all shipping expenses.
3. Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need to exchange your product for the same item, contact us at info@spinaluxewellnes.com
4. Late or Missing Refunds
If you haven’t received your refund yet:
-
Check your bank account again.
-
Contact your credit card company or payment provider — it may take some time before your refund is officially posted.
If you’ve done all of this and still haven’t received your refund, please reach out to us directly.
5. Contact Us
If you have any questions about our Refund Policy or need assistance with your order, please contact us at: info@spinaluxewellnes.com
Spinaluxe Wellness
Your comfort and satisfaction matter to us.